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Gartner Recognizes Interactive Intelligence in 2009 UC Magic Quadrant

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The Unified Contact Center

Papers and Publications

5 Checkpoints for VOIP

The Intelligent Contact Center

IC Interaction Center Platform by Dr. Don Brown

Peering Past the Unified Communications Frenzy by Jamison Consulting

Memberships

Arizona Tech CouncilArizona Technology Council

The Arizona Technology Council is a non-profit trade association founded to connect, represent and support the state's expanding technology industry. To promote economic growth and professional development in Arizona's technology sector, the Council provides members networking opportunities, business support and access to educational forums. The Council strives to distinguish Arizona as a leader in the technology community and offer resources that are exclusive to its members.

ACA logoAssociation of Credit and Collections Professionals (ACA)

ACA International, the Association of Credit and Collection Professionals, is the comprehensive, knowledge-based resource for success in the credit and collection industry. Founded in 1939, ACA brings together more than 5,500 members worldwide, including third-party collection agencies, asset buyers, attorneys, creditors and vendor affiliates. The association establishes ethical standards; produces a wide variety of products, services and publications; and articulates the value of the credit and collection industry to businesses, policymakers and consumers.

CCNGCCNG International

For people who manage and support customer care and contact center organizations, CCNG provides a unique network of professional peers and trusted advisors who actively share their knowledge and experience on all issues that impact performance. CCNG is the number one network for customer care professionals -- providing programs on a local, regional, and virtual basis.

Western Energy Institute

Western Energy InstituteWestern Energy Institute (WEI) is a regional association serving the electric and gas industries, both public and private, throughout the Western United States and Canada. Based in Portland, Oregon, WEI was formed in October 2000 from two longstanding industry associations - the Western Electric Power Institute (WEPI) founded in 1908 and Pacific Coast Gas Association (PCGA) founded in 1893. WEI’s membership is comprised of nearly 40 energy companies, including gas pipeline companies, electric and gas distribution businesses, electric generation companies, power marketers and over 120 industry service providers. Altivon is a service company member.