Top IP Telephony Benefits
Companies are increasingly taking advantage of Internet Protocol (IP) Telephony to replace costly, inflexible traditional PBX telephone systems. IP telephony delivers voice, fax and other communications information in digital data packets over the Internet, eliminating the need for separate networks for voice and data.
What can IP telephony do for your organization? With an IP PBX you can:
- Lower communications costs. By using LANs, WANs, and VPNs to bypass traditional local and long distance phone service providers and site-to-site tolls, IP telephony reduces the cost of telecommunications. The conversion of voice in compressed IP packets enables more efficient use of bandwidth, often reducing the number of T1/E1 links in a company’s IT network.
- Deploy a single IT and telephony infrastructure. In an IP telephony environment, voice is simply another network application running on your IT platform. The convergence of voice and data on one network reduces IT time and lowers costs for system administration and maintenance.
- Streamline administration. An IP PBX system allows telephone device moves, adds and changes (MACs) to be done easily and efficiently in house. The traditional voice database is replaced with IP phone sets that can be changed at the server level with little or no system reprogramming.
- Connect mobile and remote workers. An IP PBX enables mobile workers, workgroups, branches and virtual offices to log in to the corporate phone system and take advantage of all of its features wherever they are. They are always ‘available’ to make and receive calls as if they were in the office.
- Add capabilities without adding hardware. In a traditional telephony system, adding features like faxing or IVR requires bolting on separate, proprietary hardware boxes and equipment plus maintaining different networks for voice and data. This disparate, multi-box approach makes it difficult to integrate telephony with data applications and is costly to administer and maintain. A best in class IP telephony system replaces hardware-centric, proprietary multi-box systems with a flexible, 100% software solution that allows you to simply turn on features in the server and add user licenses in response to changing business requirements.
- Integrate applications. An IP PBX system runs on the same network as business applications, allowing for integration between telephony and data. Best in class IP PBX solutions are built on open communications standards that welcome integration and embed call control within business programs.
IP Telephony increases user productivity, reduces costs and equips your organization to deliver fast, personalized and responsive customer service.