Interaction Gateway®
Single-vendor SIP capability
Interaction Gateway is a powerful gateway for SIP-based telephony systems, especially when paired with the Interactive Intelligence Customer Interaction Center® (CIC) IP contact center/enterprise platform.
2 models
- IG204—4 spans, T1/96 channels, E1/120 channels
- IG208—8 spans, T1/192 channels, E1/240 channels (shown in photo)
International protocol support
Get digital trunk support for T1/ISDN (NI2, 4ESS, 5ESS, DMS, QSIG ECMA), T1/CAS, and E1/EuroISDN.
SIP capability for Interaction Dialer
When integrated with CIC and the Interaction Dialer® solution (2.4 or higher) for SIP-based outbound predictive dialing, the Interaction Gateway appliance lends to a fully open, SIP-based solution from one vendor. The result for contact centers, teleservices firms and other businesses offering blended inbound/outbound dialing services is the ability to:
- Perform advanced call analysis for outbound dialing needs
- Easily handle high-volumes of outbound calls on Interaction Dialer servers
Key benefits
Interaction Gateway is easy to set up and configure, and makes it even easier to connect a SIP-based CIC system to the PSTN telephone network. Other Gateway benefits include:
- Seamless digital trunk-to-SIP conversion
- Highly scalable and reliable NxM architecture deployment options
- A much higher call volume capacity via outbound Interaction Dialer servers
- Superior support for T.38 Fax relay
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