Interaction SIP Station™
Simple. Affordable. Reliable.
The Interaction SIP Station is an affordable, reliable, simple and compact communications device that replaces an IP desk phone. It uses a standard headset in lieu of a handset, and includes the basic call-control functions contact center agents and business users need:
- Emergency speed-dial
- Pick-up/disconnect
- Volume
- Mute
Because the Interaction SIP Station works in conjunction with the Interactive Intelligence Interaction Client®, users get a feature-rich call-control software application on their PC, not another device on their desktop to take up space and add clutter. The Interaction SIP Station is designed for mid-size to large contact centers and enterprises… coffee cup not included.
Business features
- Affordability—With advanced call control increasingly built into desktop applications, expensive handsets are unnecessary. The Interaction SIP Station eliminates the need for pricey IP desk phones right now without sacrificing any of the features, and does it at a price point hundreds of dollars below today’s popular IP phones.
- Reliability—The Interaction SIP Station uses a dedicated chip-set for audio processing, and power over Ethernet (PoE) to power the device. That means there’s no relying on the desktop CPU to handle audio processing. Open a large file, play a video, or even reboot the PC, and your audio is fine.
- Simplicity—The Interaction Client desktop application allows a user to transfer calls, record, participate/create/manage conference calls, send callers to voicemail, and perform a host of other activities.
Key benefits
- Nothing proprietary—The Interaction SIP Station is fully compliant with the SIP communications standard. That makes it flexible enough to work in most global deployments, including EU countries. The Interaction SIP Station is also a general purpose telephony gateway that, while greatly enhanced by the Interactive Intelligence Customer Interaction Center® (CIC), doesn’t require CIC.
- Smaller equipment budgets—The Interaction SIP Station presents a significant savings across your contact center in that its retail price is roughly half the price of a basic IP phone, and a fraction of the cost of higher-end telephones.
- Ease of administration—Easily perform support for the Interaction SIP Station via a web-based management interface. Auto-provisioning for firmware and configuration file upgrades, as well as DHCP options for auto-provisioning, make setup and support a minor task for the IT department.
Standards-based
- Data protocols
- IPv4, TCP, UDP, ICMP, ARP, DNS
- 802.1p/Q for Traffic Priority and QoS
- ToS (type of Service) field, indicating desired QoS DHCP Client
- NTP Client
- Media processing
- Voice coders: G.711, G.723.1, G.729A/B, G.722
- Acoustic echo cancelation: G.168-2004 compliant, 64-msec tail length
- RTP/RTCP packetization (RFC 3550, RFC 3551)
- DTMF relay (RFC 2833)
- Connectors interfaces
- 2 x RJ-45 ports (10/100BaseT Ethernet) for WAN and LAN
- RJ-9 port (jack) for headset
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