Hot Topics
Webinars
Weekly Live Web Demos
Contact Center Solutions
Every Friday 10PT/11MT/1ET
Enterprise Solutions
Every Friday 12PT/1MT/3ET
On Demand Webinars
Looking for more than dial tone? How the next generation IP telephone systems offer application functionality that will amaze you!
The Unified Contact Center
Research
Gartner 2009 Contact Center Infrastructure Magic Quadrant shows Interactive Intelligence as Leader
news and events
Recent Events
Articles
- October 20, 2009
Altivon Employee Wins 'Rocker' Trophy During Interactive Intelligence's First Annual 'Battle of the Bands' Contest
By Patrick Barnard, Senior Web Editor, TMCnet
VoIP Contact Center Featured Article
TMCnet
(click for full article)
- VoIP Services Communications Integrator Altivon Celebrates 20th Anniversary
Telephony World
(click for full article)
Press Releases
- July 20: Altivon Customer Concord Servicing Corporation Wins ARDA 2010 ACE Innovator Award: Concord recognized for specialty collections system
- July 13: Frost & Sullivan Names Interactive Intelligence Technology Company of the Year
- May 5: Altivon to Offer Snapshotz Online throughout North America
Self-assessment tool for Contact Centers, Service Centers and Help Desks
- April 20: Interactive Intelligence Added to S&P 600 Index and Nasdaq Global Select Market
- March 8: Southwest Gas Deploys IP-based Communications Software Suite from Interactive Intelligence
- March 5: Altivon to Exhibit at Western Energy Institute’s Spring Energy Symposium: Customer to Showcase Contact Center Solution in Conference Session
- March 1: Interactive Intelligence Positioned in Leaders Quadrant of Contact Center Infrastructure, Worldwide Report
- February 11: Contact Center Manager Survey Shows Keen Interest in Contact Center Future Directions: Social Media, Employee Engagement, Enabling Technology Among Hot Topics at Multi-City Forum continuing to Denver and Los Angeles in February
- January 7: Unique Educational Event “Contact Center Evolution Forum” Traveling to Vancouver, Seattle, and Los Angeles Week of January 19, 2010
- January 5: Educational Webinar Addressing “Building a Successful Remote Contact Center Agent Program” Being Held January 6, 2010
- December 12: Altivon to offer Interaction Process Automation from Interactive Intelligence
- October 29: Altivon Celebrates 20th Anniversary
- October 20: Altivon Wins Battle of the Bands at Interactive Intelligence Partner Conference
- September 10: Altivon Announces Selection by AAG for New Multi-Media Blended Call Center System.
Video Presentations on Demand
Webinar on Demand—Remote Agents
Webinars on Demand—Optimizing Collections Results
- Session 2: Treatment Strategies–Technology that enables pre-call treatment strategies
- Session 3: Treatment Strategies–Using profile scoring and segmentation to predict propensity to pay
- Session 4: Managing Costs in the Collections Contact Center
Webinars on Demand—Messaging Interaction Center
Webinars on Demand—CIC
- The Unified Contact Center
- Taking Full Advantage of the IP Contact Center – In the growing world of IP contact centers, remote agents, and “competitive advantage” simply go together
- Creating the Intelligent Contact Center – Gaining a competitive advantage with ‘intelligent’ contact center applications
- A Cost Comparison: All-in-One versus Multi-Point Solutions
Webinars on Demand—Vonexus EIC
- Successful Strategies for IP Business Communications – Effectively utilize and manage the mobile workforce.
- The 100% Microsoft-based IP Telephony Solution – Leveraging Your Investment in Microsoft Technologies for VoIP.
- The Great Application Escape – Bringing contact Center power to your enterprise.
- Looking for more than dial tone? How the next generation IP telephone systems offer application functionality that will amaze you!